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Post by DivineFighter on Oct 21, 2013 8:28:28 GMT 9
Please report your problem here during the installation of DivineSouls.
1. Computer specification (Especially graphic card) 2. Problems (launcher, game start, PhysX ...) 3. Please attach the screen shot if possible
We will give you a way how to solve the problem
Sorry for the inconvenience.
Thanks
DS Team
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Post by sadbutterfly on Oct 22, 2013 17:27:56 GMT 9
I got a PhyX initinalize fail
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Post by GiGi on Oct 22, 2013 18:25:54 GMT 9
I got a PhyX initinalize fail Hello sadbutterfly Would you describe your problem clearly and include the screenshot. It help us provide the best support for you. Thanks for your feedback.
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Post by sadbutterfly on Oct 22, 2013 22:39:22 GMT 9
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Post by GiGi on Oct 22, 2013 23:18:53 GMT 9
Firstly, you should install or update graphics card driver. Then, install the PhysX again. Please follow this guide to install PhysX: www.gamengame.com/games/divinesoul/GameGuide/login_problem.aspAfter installed, go to: Program files/nVidia/Corporation/physX/Engine.. and check the folder. All folders exist if you installed properly. The last step, go to game folder and check the cudart32_41_22.dll and cudart64_.. is exist or not.. It's no need to install game again, physX install program is located in setup file folder Hope this will help, if you find any difficulties, don't hesitate to contact us. Thank you
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Post by freelancer on Oct 25, 2013 19:00:17 GMT 9
well my game won't start, i done update no problem and install ok too.. i click start, wait loading but screen is white and done loading is closed ( down ) automatic... i mean won't start.. help ? i used win 7 64x NVIDIA and i from brazil.
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Post by Dion on Oct 25, 2013 19:25:09 GMT 9
Hi, is it possible to play this from Australia. i am having trouble downloading when ever i click the download link, it comes up this page cannot be found, i played the tm version fine is there a mirror where i can download this.
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Post by GiGi on Oct 25, 2013 20:10:11 GMT 9
Hi, is it possible to play this from Australia. i am having trouble downloading when ever i click the download link, it comes up this page cannot be found, i played the tm version fine is there a mirror where i can download this. Hi Dion! Please send us screenshot, it helps us provide you the best support.
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Post by Dion on Oct 26, 2013 0:15:34 GMT 9
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Post by GiGi on Oct 26, 2013 10:28:35 GMT 9
Currently, some players can not download the game. This issue is due to DNS problem. So we are finding solution for it. But some players with this same issue had successfully download the game with proxies. Sorry for any inconveniences!
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Post by fleshvortex on Oct 28, 2013 1:25:35 GMT 9
Hello Everyone!
1)Computer Specs:
OS: Windows 7 Professional 64-Bit CPU: Intel Core2Quad 8200 2.33GHz GPU: ATI Radeon HD5570 1GB RAM: 8GB DDR2 ------------------------------------------------- 2)Problem:
I'm having an issue where a few seconds after Game Start, the game will randomly close. I've already attempted several re-downloads & re-installations. I have also tested several Compatibility Modes & have Run as Admin Checked to no avail. ------------------------------------------------- 3)Screenshot:
Well, providing a screenshot of nothing running due to the client immediately closing would be pointless. However I can confirm that no error message has appeared after each time the client has closed. -------------------------------------------------
Thanks in advance for your time.
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Post by GiGi on Oct 28, 2013 14:16:42 GMT 9
Thank fleshvortex for your question with details How often does it "randomly close", immediately after launch game or after play for a while? Do you remember what you were doing right before the game close?
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Post by fleshvortex on Oct 28, 2013 14:50:10 GMT 9
I attempted to log-in when it closes, if I'm fast enough I can reach the Server/Channel Select or Character Creation screens, but it will still close immediately.
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Post by GiGi on Oct 28, 2013 18:41:03 GMT 9
I will send your issue directly to our developers. Thanks for your reply
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Post by orochibebop on Oct 29, 2013 5:21:05 GMT 9
My error message reads
Failed to receive the version info Please check internet connection.
My internet is fine, Any solutions for this problem?
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